Covid-19 Updates

We are a safety conscious business with the health and wellbeing of staff and customers a high priority. We will continue to follow guidelines set by the NZ Government based on the regional settings under the Covid-19 Protection Framework (Traffic Light System).

Latest Update (01/12/2021):

As of 11:59pm on 2nd December 2021, the NZ Government has placed Otago (Queenstown) under the Orange setting of the Covid-19 Protection Framework. From this date we will require proof that all eligible customers are fully vaccinated against Covid-19 to participate in any of our bike rides or tours.


By meeting the vaccination requirements, we are allowed to operate with the following conditions:

  • Face coverings required in our shop and van shuttles
  • NZ Covid Tracer scanning required
  • No limits to how many riders we can put onto the awesome Queenstown Trail


While it is not our intention to restrict anyone from experiencing the Queenstown Trail with us, allowing unvaccinated riders into our shuttles would significantly inhibit our ability to operate under this framework. If you choose to remain unvaccinated and still wish to ride, we can only offer bike hire from our shop.


Please get in contact if you have a pre-existing booking which is affected by this update.

Our Covid-19 Protocols

Covid Clean

We have been approved with a Covid Clean Mark of Assurance from Qualmark, demonstrating we meet the necessary requirements to keep our staff and customers safe on an on-going basis. To find out more about Qualmark’s criteria, click here.

Vaccine Passes

From 03/12/2021 we require all eligible people to show proof of a Covid-19 Vaccination Pass to participate in any of our bike rides or tours. The aim here is to minimise the risks posed by the transmission of the virus amongst our staff, customers and the wider community. All of our team are playing their part and have been fully vaccinated.


Face Coverings

Face coverings will be required in both our shop and our vehicles. You are welcome to use your own face covering or we will make masks available.



We clean all of our bikes and helmets after use, specifically touch-pointing handle bars and helmets with a viral-killing sanitiser spray. We also sanitise our vehicles on a regular basis with Clear Protect 30, a surface protectant proven effective against Covid-19.


Contact Tracing

We have the Contact Tracing QR Codes prominently displayed in both our shop and vehicles. We also keep records of names and contact numbers of all customers who use our services.



If you have any questions relating to the above, please feel free to email us before your ride: