Frequently Asked Questions

 Yes – with battery range 70-80km, helmet and briefing included.

Yes – But only when you have booked onto one of our products, shuttles aren’t included in the “Electric Bike” or “Mountain Bike Hire”. 

We generally make a weather call on-the-day, as it often turns out to be not as bad as the forecast suggests.

If you are uncertain in the morning of your ride, give us a call 45 mins – 1 hour before your shuttle departs and we will discuss options. We first try to re-schedule to another time or another day, but if that isn’t possible we would refund your ride (less a 3% merchant fee).

 

Call us; we’ll come out and help – no call-out fee.

Please see all of our terms and conditions here

Bike (standard or e-bike), helmet, map, briefing, and shuttles (depending on your ride). 

 

To bring yourselves:
Comfortable, athletic clothing

  • A lightweight jacket
  • Water bottle (the bikes have bottle cages ideal for Pump size)
  • Sunglasses
  • A small backpack per group (you decide who will be the pack-mule!)

We provide the bike helmets and some sunscreen.

In winter a good jacket and warm pair of gloves are highly recommended.

No. The Queenstown Trail is a 160 km network of biking and walking trails. Your ride will be on these trails and away from built up areas.

The few sections of the network that are on shared roads are all quiet with low volumes of traffic.

Yes, We’ve designed rides suitable for all ages and riding abilities; from less experienced riders keen for a shorter, flatter ride, to those who want a challenging day in the saddle.

All of our rides are self-guided, designed for independent riders. They allow you to explore the best parts of the Queenstown Trail, with bike hire and transport included. Follow these links for full details about what you can expect from each.

Yes – Depending on the ride your choose.
Mostly graded easy to moderate or 1-4 (gravel-trail), kids’ bikes or trailers available.

Unfortunately, parking in Queenstown can be a challenge. There are ongoing infrastructure projects affecting the whole of Queenstown CBD, which means lots of traffic cones and reduced parking availability.  

There is paid all day parking on Memorial Street and Boundary Street in central Queenstown (both are a 5 mins walk to our shop).

Wilson Parking on Church Street (a 1 minute walk to our shop) has paid all day underground parking.

There is limited free all day parking on Park Street. In the Queenstown Gardens, you can park for free for up to 4 hours. Both are a 10 mins walk to our shop.

There are also limited spots on Robins Road and Lake Esplanade (both a 10 mins walk).

Please note there is no all day parking on either Searle Lane (location of our shop) or on Shotover Street.

We recommend allowing enough time to find parking. The free spots will fill up quickly in the morning, so it is best to try the paid spots if you’re short on time.

Please plan to check-in to our shop (3 Searle Lane) at the time stated when you booked, as our shuttles will depart on time.

Why Choose Us / What Makes Us Unique

  • Locally owned & operated, with long-term locals who know the trails.

  • 2000+ happy reviews.

  • Premium E-bike & standard bike options.

  • Free maps & helmets.

  • On-call rider support.

  • Flexible booking, no hidden costs.

  • Best Prices in town 

  • In Queenstown CBD, 2 minutes from the trails 

If you have any further questions please email us at: bookings@aroundthebasin.co.nz 
or call us on +64219525801