Terms, Conditions & Refund Policy

There are inherent risks, dangers and hazards in adventure activities, which includes cycling, mountain biking and hiking. We will endeavour to make your trip as safe as possible, but not all risks, dangers and hazards can be anticipated or avoided. You are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing the Operator and its officers and employees from any liability, claims, losses, damages or expenses caused by any event including, but not limited to:

  • Property loss or damage
  • Acts which may be construed as negligent or accidental
    • Any other loss, damage, suffering, emotional or nervous disorder

1. In participating in the activity I, the passenger, agree to the conditions set out as above and consent to the conditions in clauses 1A to 1G below and 2 to 7.

A) I agree that my successors, executors, administrators and next of kin are bound by the terms and conditions.

B) I agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out in B above and to indemnify the Operator against any such claims.

C) I confirm that I am physically fit and suffer no medical conditions, which may be aggravated by this activity.

D) I consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims in respect of this treatment.

E) I agree that any films, sound, video or other recordings taken of or during the activity will not be used in any promotion or advertising without the prior consent of the Operator, however the Operator may use such recordings itself at its complete discretion without any prior approval.

F) I agree to listen to my driver/guide, follow their instructions and make sure any children in my care do the same.

G) I agree to wear a provided helmet at all times while riding.

2. Any vouchers issued by an agent for the Operator Around The Basin is non-transferable.

3. The selling agent and or Operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

4. This voucher is based on fares and tariffs, which are, to the best of the Operators knowledge, correct at the time of issue. Any increases since the date of issue are at the cost of the passenger payable to the Operator.

5. Cancellations / Refunds by the Operator –

The Operator reserves the absolute right to cancel any service as a result of weather conditions, insufficient reservations or any other unforeseen event or circumstances- a booking re-scheduling or full refund will be arranged.

6. Cancellation or modification by the Customer –

Up until 24 hours prior to the date and time of pre paid travel the Customer may change or even totally cancel the booking. These changes should be made directly with the Operator.

Cancellations made within 24 hours prior to tour departure will not be refunded.

Cancellations for groups of 10 or more participants require 72 hours notice or full charges apply.

In the event that a pre paid reservation is not utilised by the Customer without any notification to the Operator no reimbursement will be given. “No-shows” will be charged full tour price.

A re-scheduling fee may be charged if change is made within 24 hours of tour departing.

7. Refunds – the Operator reserves the right to assess cancellations on a case by case basis and any decision on refunds is entirely at the discretion of the Operator.

8. Any decision regarding an exception to the stated policy will be made entirely at the discretion of the Operator.

9. Billing by the Operator –

All prices displayed on the website, cart and checkout are in New Zealand Dollars (NZD$).

The name ‘Around The Basin’ will be reflected on your credit card statement.

Privacy Policy

This Privacy Policy governs the manner in which Around The Basin collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Around The Basin.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Around The Basin collects and uses Users personal information for the following purposes:

  • To improve customer service.
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our Site.
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions.
  • To send periodic emails.

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Payments are processed through the secure DPS Payment Express system. Any credit card payments are done so on the DPS system. No credit card information is stored by us and we are PCI compliant. Payments must be received prior to orders being shipped. The name that will appear on your statement will be Around The Basin.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending

out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Around The Basin has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:

info@aroundthebasin.co.nz

Around The Basin